Refund policy

Section 7: Refund and Cancelation Policy

Final Sale Exemption: Items explicitly designated as "Final Sale" or purchased using promotional gift cards are entirely exempt from this policy. Under no circumstances will refunds, returns, or credits be issued for these items.
Standard Eligibility: To qualify for a refund, non-sale merchandise must be returned in its original, unaltered condition: unworn, unused, with all original tags attached, and inside its original packaging.

Inspection Period: Upon arrival at our facility, returned items undergo a mandatory inspection to verify compliance with our eligibility criteria. You will be notified via email regarding the approval or denial of your refund.
Remittance Timeline: Approved refunds are automatically issued to the original method of payment within 14 business days from the date of approval. Please note that additional processing times may vary depending on your financial institution.

If a product arrives free of defects, but you wish to return it for personal reasons:

The customer assumes full financial responsibility for all return shipping costs.
Original shipping fees are non-refundable.

If a product arrives damaged, defective, or incorrect:

Cost Coverage: The return shipping cost will be fully covered by the company.
Replacement Eligibility: The customer may be eligible for a product replacement or a full refund, provided that the defect is officially proven upon inspection and was not caused by customer misuse, neglect, or alteration.
Reporting: Defects must be reported immediately upon receipt by contacting support@vook.one or getgadget@gmail.com.